Privacy Policy
Last Updated: 10/09/2025
This Privacy Policy describes how Thallaja.com (“we,” “our,” or “us”), a brand under Cool Concepts Technical Service, collects, uses, stores, and protects personal information when you use our mobile application, website, and related services (collectively, the “Service”).
By using Thallaja, you agree to the terms described in this Privacy Policy. If you do not agree, please do not use our app or services.
1. Information We Collect
We collect information to provide, improve, and secure our services. The data we collect includes:
a. Personal Information
When you register or use Thallaja, we may collect:
Full name
Mobile number
Address and location details
Business or company name (if applicable)
b. Service Usage Data
We collect data about how you interact with the app, such as:
Bookings, transactions, and service history
App navigation patterns and features accessed
Date and time of activity
Device type, operating system, and app version
c. Location Data
When you enable location services, we may collect your GPS location to:
Assign nearby technicians
Track technician routes and arrival
You can disable location access at any time in your device settings.
d. Device and Log Data
Automatically collected data includes:
IP address
Device ID
Browser type (if using the web version)
Error logs and crash reports
e. Cookies and Tracking Technologies
We use cookies and analytics tools to understand usage patterns, improve functionality, and personalize your experience.
2. How We Use Your Information
We use your data to:
Provide and improve our services, including maintenance, rental, and e-commerce features.
Communicate updates such as booking confirmations, technician dispatch, or invoice notifications.
Process payments, refunds, and generate invoices.
Respond to customer inquiries and provide support.
Conduct analytics to enhance service efficiency and app performance.
Prevent fraudulent, unauthorized, or illegal activity.
3. Information Sharing and Disclosure
We value your privacy. Thallaja does not sell or rent user data to any third party.
We may share limited data only in the following circumstances:
With Service Partners:
To complete bookings, such as assigning technicians or delivery agents.For Payment Method:
Only cash payment is available for all services & Orders.With Business Vendors:
For analytics, cloud storage, or communication tools that assist us in running the app.For Legal Compliance:
When required by UAE law, court order, or law enforcement agencies.During Business Transfers:
If Thallaja merges, acquires, or transfers ownership, your data may be part of the transaction, subject to the same privacy standards.
4. Data Retention
We retain your data only as long as necessary to fulfill the purpose for which it was collected.
Account, booking, and transaction data may be retained for audit and legal compliance under UAE commercial laws.
Upon account deletion, we will remove or anonymize personal data within a reasonable period unless retention is legally required.
5. Data Security
We take reasonable and industry-standard measures to protect your information, including:
SSL encryption for all online transactions
Secure database storage and restricted internal access
Regular audits and system monitoring
However, no method of online transmission is 100% secure. Thallaja cannot guarantee absolute security and is not liable for breaches beyond our control.
6. Your Rights and choices
You have the right to:
Access the data we hold about you.
Correct or update inaccurate personal information.
Request deletion of your account or data (subject to retention laws).
Opt-out of marketing communications anytime.
Requests can be submitted by emailing support@thallaja.com.
7. Third-Party Services
Thallaja integrates third-party SDKs and APIs such as:
Google Maps (for location and navigation)
Firebase / Analytics tools (for performance insights)
These third parties have their own privacy policies. We recommend reviewing them separately.
8. Children’s Privacy
Thallaja is intended for users aged 18 years and above.
We do not knowingly collect personal data from minors. If we become aware of such data, it will be deleted immediately.
9. Data Transfers
Your data may be processed or stored on servers located outside your country (e.g., in the UAE or other jurisdictions).
We ensure that such transfers comply with applicable data protection laws.
10. Updates to This Privacy Policy
We may update this policy periodically.
Any changes will be communicated via in-app notification, website update, or email.
Your continued use of the Service after such updates constitutes your acceptance of the revised policy
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Thallaja.com – Cool Concepts Technical Service
Dubai, United Arab Emirates
support@thallaja.com
